Terms and Conditions

Terms & Conditions – Zyra Belle™

Welcome to Zyra Belle™. These Terms & Conditions (“Terms”) govern your access to and use of the Zyra Belle™ website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms in accordance with the laws of the Republic of South Africa.

If you do not agree with these Terms, you should not use our website or services.

1. Company Information

Zyra Belle™ is an online retail store offering beauty, wellness, cosmetic, fashion, and lifestyle products.

For customer support:

2. Eligibility to Use the Website

By using this website, you confirm that:

  • you are at least 18 years old or have permission from a parent/legal guardian,
  • you have legal capacity to enter binding agreements,
  • all information provided by you is accurate and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders where misuse, fraud, or unlawful activity is suspected.

3. Products & Product Information

Zyra Belle™ strives to ensure that:

  • product descriptions,
  • images,
  • pricing,
  • colours,
  • specifications,
  • availability,

are as accurate as reasonably possible.

However:

  • actual colours may vary depending on device displays,
  • packaging may vary,
  • minor variations between images and actual products may occur.

We do not warrant that product descriptions or website content will always be error-free, complete, or current.

4. Pricing & Payments

All prices displayed are in South African Rand (ZAR) unless otherwise stated.

Zyra Belle™ reserves the right to:

  • modify pricing at any time,
  • correct pricing errors,
  • cancel orders affected by incorrect pricing.

Payment must be received in full before orders are processed or shipped.

5. Order Acceptance & Cancellation

Submitting an order does not automatically constitute acceptance of the order.

Zyra Belle™ reserves the right to:

  • refuse or cancel orders,
  • limit quantities,
  • decline suspicious transactions,
  • request additional verification.

Orders may be cancelled if:

  • stock becomes unavailable,
  • payment cannot be verified,
  • fraud risk is identified,
  • incorrect pricing or technical errors occurred.

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

6. Shipping & Delivery

Delivery timelines are estimates only and are not guaranteed.

Standard shipping generally takes:

  • 8–11 business days after dispatch.

We use Aramex Store to Door and other third-party logistics providers where necessary.

Zyra Belle™ is not liable for shipping delays caused by:

  • couriers,
  • weather,
  • strikes,
  • customs,
  • public unrest,
  • force majeure events,
  • incorrect customer details,
  • or circumstances outside our reasonable control.

Risk in goods passes to the customer upon delivery.

7. Returns, Refunds & Consumer Rights

Returns and refunds are governed by our Refund Policy and applicable South African consumer legislation, including:

  • the Consumer Protection Act 68 of 2008,
  • the Electronic Communications and Transactions Act 25 of 2002.

Customers may have statutory rights relating to defective goods that cannot legally be excluded.

Certain products may not be eligible for return for hygiene or safety reasons unless defective.

8. Promotions & Discount Codes

Promotions, discount codes, and special offers:

  • are subject to availability,
  • may be withdrawn at any time,
  • may not be combined unless expressly stated.

Zyra Belle™ reserves the right to invalidate promotions where abuse, fraud, or misuse is detected.

9. Intellectual Property

All website content including:

  • logos,
  • branding,
  • graphics,
  • product descriptions,
  • designs,
  • text,
  • images,
  • website layout,

are the intellectual property of Zyra Belle™ or its licensors and may not be copied, reproduced, or distributed without written permission.

Unauthorized use may result in legal action.

10. User Conduct

You agree not to:

  • use the website unlawfully,
  • interfere with website functionality,
  • upload malicious software,
  • attempt unauthorized access,
  • engage in fraudulent transactions,
  • misuse promotional systems.

We reserve the right to restrict or terminate access for violations of these Terms.

11. Limitation of Liability

To the fullest extent permitted under South African law, Zyra Belle™ shall not be liable for:

  • indirect losses,
  • consequential damages,
  • loss of profits,
  • loss of business,
  • data loss,
  • emotional distress,
  • delays,
  • or damages arising from website use or product use.

Products must be used according to provided instructions.

Customers are responsible for ensuring products are suitable for their intended use.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Product Use Disclaimer

Beauty, skincare, wellness, and cosmetic products may produce different results for different individuals.

Zyra Belle™ does not guarantee:

  • specific cosmetic outcomes,
  • medical results,
  • permanent improvements,
  • or suitability for all skin or body types.

Customers should discontinue use if irritation or adverse reactions occur.

Where necessary, consult an appropriately qualified medical professional before use.

13. Website Availability

We do not guarantee uninterrupted access to the website.

The website may be:

  • modified,
  • suspended,
  • updated,
  • or temporarily unavailable

without notice for maintenance, security, or operational reasons.

14. Privacy

Use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and processing of information in accordance with applicable South African privacy laws.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts where applicable.

16. Changes to These Terms

Zyra Belle™ reserves the right to update or modify these Terms at any time without prior notice.

Updated Terms become effective upon publication on the website.

Customers are encouraged to review these Terms periodically.